If the iPOS Payroll app has stopped working, make sure the following has been done:

1. Make sure you have ALL of your Windows updates, including any Optional updates that refer to the .NET Framework
2. Make sure you have a full exclusion on the c:\Program Files\iPOSPay (or for 64 bit systems, its C:\Program Files(x86)\iPOSPay) folder in your antivirus.
3. If your antivirus deleted any files from iPOS Payroll, you will need to reinstall iPOS Payroll. Use the links below to download and reinstall (note, you do not need to uninstall anything). If your antivirus exclusions are not in place, they can delete key files of our app. If you try reinstalling without modifying your antivirus, you will continue to have errors.
   • https://www.incontrolpos.com/downloads/micros/iPOSMicrosPayNETSetup.zip
4. After you reinstall, make sure you get the latest version under Help > Check for updates
5. Make sure you have your firewall opened for:
   • http://www.incontrolpos.com and https://www.incontrolpos.com
6. Also, try and right mouse click the iPOS Payroll icon on your desktop and select the option to Run As Administrator

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Support services are offered:
Monday - Friday
9:00AM - 5:00PM Pacific Time Zone
Holidays are excluded

To receive product support, you must fill out a Support Request form.

Fill out a support request ticket

If you have purchased our installation services, our installation price includes 30 days of phone support from the date of installation (Mon-Fri 9AM- 5PM Pacific Time, holidays excluded), 11 months of email support thereafter. Support is provided through our knowledgebase and email. We have a 24 to 48 hour response time to email support requests. If you require or want us to remote in and look at the problem and you are outside the 30 day phone support time period, our Time and Materials rates will apply