iPOS Connect Did Not Upload My Data

iPOS Connect Did Not Upload My Data

If you are missing any days it could be for the following reasons:

  1. You lost your internet connection at some point around the 6;00 am time frame on your POS data server. This is when iPOS Connect uploads your data to our server.
  2. Your POS data server was down around the 6:00 am time frame.
  3. Your firewall is blocking access to our server.
  4. Your antivirus definitions have quarantined key files for iPOS Connect.
First things to try:
  1. On the POS data server, launch iPOS Connect. Make sure there are no errors and that our service is running (displays this info on the main form).
  2. Hit the Upload My Data now button and verify that the data is uploading to our server (no error messages)

Next items to verify

In order for iPOS Connect to upload data, you must have our server white listed in your firewall (bi-directional access). 


https://data.myposinfo.com


In addition, you need to have an exclusion in your antivirus so that it does not intefere with our application. You can exclude the entire iPOS Connect program files folder, or exlude all the DLL's and exe's in that folder. The location is:


c:\program files\ipossql


on 64 bit systems

c:\program files(x86)\ipossql


For the auto uploader to work, our iPOSSQL service must be running on the POS server where iPOS Connect is installed. Right mouse click the Windows Start button, then go to computer management > services and applications > services. Screen shot below for reference. Note that the service in our example is NOT running, therefore iPOS Connect will NOT auto upload until you start this service.